March 16, 2020
To our Logistyx community,
With ecommerce on the rise and carriers exercising caution, the simple fact is that the companies with the best parcel shipping technologies will have a competitive advantage, and we recognize the critical role our technology plays in your business during this time.
Logistyx is closely monitoring the impact of the coronavirus (COVID-19), and we wanted to share the precautions we are implementing worldwide to ensure the safety and success of our customers, partners, and employees.
Business Continuity Plans
Our entire organization is highly focused on minimizing any impact to your needs as a customer. Fortunately, we have always invested in our technology to meet the increasing expectations of the “on demand” culture in which we live, and as a long-standing cloud service provider, we already had a dedicated emergency team as well as information security, disaster recovery, and business continuity plans in place - all of which we test regularly - to ensure the continuation of services in the event of a crisis. Among many benefits, these plans have enabled a swift and seamless transition to secure, remote work worldwide, including for our Professional Services teams.
Aligning with Public Health Authorities
Our top priority remains the health and safety of our employees as well as the employees of our customers, partners, and vendors, and we are taking all necessary measures to ensure no one is put at risk. Our leadership team is closely monitoring updates from the Center for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials, and government agencies. We have restricted travel, limited the size of meetings, provided remote-work solutions, and continued to insist on safe behavior in every environment – from customer businesses to Logistyx offices worldwide. Taking advantage of our high-tech tools and infrastructure, we are also enabling remote work for our offices in Europe and Asia, where governments have suggested self-isolation.
Your Trusted Advisor
As always, thank you for being a customer and for your continued trust as we manage through this time together. While this is a stress test for many, at Logistyx it’s an opportunity to showcase what it means to be the leading provider of cloud parcel shipping solutions, and we look forward to proving that we can be a trusted advisor.
We pride ourselves on top-notch customer service at all times. For more information about our cloud technology or if we can be of any additional help, please reach out to your Account Manager or contact us at any time.
CEO, Logistyx Technologies