Some companies are avoiding returns altogether, including many luxury brands, who choose to skip the expense and improve customer service in one motion. E-tailers (sellers with no brick and mortar stores) are now increasingly following suit, sometimes telling customers to keep incorrect products to avoid the cost of returns.
Analytics and business intelligence can play a pivotal role in uncovering a variety of cost-saving opportunities beyond criteria for returns carrier service selection. Analytics can identify weak links in fulfillment by tracing wrong product shipments to certain distribution centers, pickers, or procedural problems so staff can correct inventory and warehouse management processes or take other steps to resolve the issues.
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We are the leader in Transportation Management for parcel shipping, providing an unmatched global multi-carrier network, predictive analytics, and full visibility into customer deliveries. Our software boosts parcel shipping efficiencies and other business KPIs for many of the world’s top manufacturers, retailers, and logistics providers.
Our flagship software, TME, is the world’s first single engine specifically designed for parcel shipping. With more than 8,500 carrier service integrations globally, TME provides carrier compliance, predictive analytics, and tracking on shipping from start to finish.